Content
Appeals

Scope

This Content Appeals Process governs the sole mechanism by which a BTWNBROS member may challenge an account termination, content removal, or feature restriction imposed by the BTWNBROS moderation team. It applies to all moderation decisions except those arising from Child Sexual Abuse Material (CSAM) violations, which are permanently and unconditionally excluded.

This process does not cover billing disputes, identity verification denials, or technical service interruptions. Those matters shall be directed to hello@btwnbros.com.

Who May File an Appeal

BTWNBROS members whose accounts have been terminated or whose content has been removed may file a content appeal, subject to the following eligibility requirements:

• The termination or removal shall not be related to a Child Sexual Abuse Material (CSAM) violation. CSAM violations are permanently ineligible for appeal.
• This shall be the appellant's first appeal. Each account is entitled to one (1) appeal over its lifetime.
• The appeal shall be submitted within 30 calendar days of the termination or removal notice.
• The appeal shall be submitted via email to appeals@btwnbros.com from the email address associated with the account in question.

The Appeals Process

The BTWNBROS appeals process shall proceed as follows:

1. Submit your appeal:Email appeals@btwnbros.com with your account username, the date of termination or removal, a clear statement of the grounds for your appeal, and any relevant supporting information.
2. Acknowledgment:BTWNBROS shall send an acknowledgment of receipt within 48 business hours of receiving your appeal.
3. Review:Your appeal shall be reviewed by a member of the moderation team within 14 business days of acknowledgment. Complex cases may require additional time; you shall be notified if this applies.
4. Decision:You shall receive the decision via email. The decision shall include the outcome and a brief explanation of the reasoning.

The decision rendered is final and binding. BTWNBROS does not offer a second appeals process or reconsideration beyond the initial appeal.

The One Appeal Rule

Each BTWNBROS account is entitled to exactly one (1) content appeal during its lifetime. This includes appeals of account terminations, content removals, feature restrictions, or any other moderation decision.

Once an appeal has been submitted and decided, no further appeals shall be accepted or reviewed for that account, regardless of the outcome of the prior appeal or subsequent events on the account.

CSAM Violations: Explicitly Excluded

This exclusion is absolute. It applies regardless of the account holder's claims about the content, their stated intent, or any other factor. CSAM violations result in permanent termination and mandatory law enforcement reporting with no recourse.

Contact

To submit a content appeal: